Claim Reporting Process

When? 24 hours a day/7 days a week
Timing is everything — Prompt claim reporting is critical to ensure the best outcome. Don’t delay reporting if some documents are not immediately available.
Urgent or Unusual Claim? Please call or include the following MOVER’S CHOICE Claims Team members on your claims reporting submission so we can help manage expedited reporting and claims adjustor contact. Urgent claims would be a fatality, severe bodily injury or property damage involved in the loss.
Email: Sandy Quiett, Claims Manager
Email: Patricia Dake, Claims Specialist
Phone: 800-852-1968
How to report: Report all claims directly to Gallagher Bassett (except Workers’ Compensation claims):
Email: Claims@MoversChoiceIns.com
Phone: 833-838-2290
Online: Contact us to access https://www.risxfacs.com

Download our Claim Reporting Guide

Download Claim Reporting Guide
Download

Please report claims to Protective or BizCHOICE

Protective

When: 24 hours a day / 7 days a week / 365 days a year

How: Phone 844-754-2205

Phone: 844-754-2205

BizCHOICE

When: 24 hours a day / 7 days a week / 365 days a year

How: Fax 707-252-5905

Email: claims@bizchoicetransportation.com

 

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Required Information for Workers’ Compensation Reporting

  • Name of Insured and policy number
  • Name and contact information of injured worker
  • Date, time and place of accident
  • Description of accident or incident
  • Name, phone and/or email of person making the report
  • Any information on the injured worker’s lost time

To report an auto/truck liability or physical damage claim, when an auto or non-auto related claim occurs to the customer’s physical property (i.e., damage to carpet/hardwood floor, driveway, stairway, etc.), submit the Transportation Loss Notice form and the following required documents:

Auto Claim Documents

  • Completed auto loss ACORD from Broker.
  • Copy of the police report, if available.
  • Copy of the BOL (Bill of Lading) if the Insured driver was out on dispatch to conduct a delivery.
  • Copy of the Insured’s vehicle registration or the lease/rental agreement.

Transportation Loss Notice

To report an Inland Marine Cargo/Warehouse Legal Liability Loss, submit the Inland Marine Cargo/Warehouse Claims form and the following required documents:

Inland Marine Claim Documents

  • Completed liability loss ACORD form for cargo claims from Broker.
  • Copy of the Customer’s claim form.
  • Copy of the Customers BOL (Bill of Lading) or warehouse receipt (front and back)
  • Copy of the inventory list, if taken.
  • Any other communication or documentation that the insured may have that needs to be shared at the onset of the claim

Presentation of Loss & Damage Details of Claim Notice

Cargo/Inland Marine Notice

To report a Business Personal Property or Real Property claim, submit the Property Claims Reporting form.

Transportation Loss Notice

  • Completed property loss ACORD from broker.
  • Insured’s point of contact with complete contact information, including email address.

Property Claims Reporting Form

What to Expect Once You Submit a Claim

  1. Once you submit your claim, you will receive contact from your claims examiner within 24-48 hours to confirm receipt of your claim submission.
  2. If immediate handling is required, a local adjuster will be assigned.
  3. An acknowledgement letter will be sent to the Insured and the Broker once the claim is received. This will include the claim number assigned to the claim, and the claims examiner’s name and contact information.
  4. After the claim has been assessed to confirm liability and coverage, a decision will be made regarding the claim settlement.
  5. Notification will be sent when the claim is closed.

FAQs

Within 24 hours of your claim submission, you can expect to receive a claim acknowledgement sent directly by the TPA’s office handling your loss.

Please call 800-852-1968, option 3, to reach a representative of the MOVER’S CHOICE Claims Team.

Please feel free to reach out to our MOVER’S CHOICE Claims Team 800-852-1968, option 3. We will help get you in contact with the claims adjuster ASAP.

Please call 800-852-1968, option 3, to reach a representative of the MOVER’S CHOICE Claims Team to assist you with getting the new loss filed on a RUSH basis. If there is an active scene, we can send a field adjuster out on your behalf immediately or RUSH contact made to your office to help provide you any direction needed to help mitigate the loss.

Email your request directly to our Claims Team Claims@MoversChoiceIns.com or contact the broker who manages your account.

Auto Liability, General Liability, Cargo/Warehouse Legal Liability – Claims are settled in full with the third party, and then the carrier will issue an invoice to your office to collect your applicable deductible.

Auto Physical Damage ( Coll/Comp ) – Your settlement amount will be less your applicable deductible. You are responsible for paying your deductible amount directly to the body shop or leasing company performing the repairs on your unit.

If the other party is at fault and there is NO bodily injury, then you can pursue your claim directly with the at fault party’s carrier. You will need to report this loss directly to that carrier; however, if there is bodily injury, we strongly encourage you to report this to our office so we can place your carrier on proper notice, in case a claim or suit is filed in the future.

Note: you can also choose to go through your insurance carrier on a no-fault accident where they will help repair your unit then subrogate any monies paid out against the other party’s carrier. You will have to pay your collision deductible up front which will then be included in the subrogation package for recovery.

If the claim is noted as a record-only claim it will not pull over into your loss runs, but if the adjuster handling the claim on your behalf has to work the file to investigate liability and issue a denial then there will be an expense on the file. The not-at-fault claim will be reflected on your loss runs.

All claims that fall below your applicable deductible can be handled in-house by your office; however, at the first notice that the loss will exceed the deductible, please immediately report it to our office. No payments are to be made by your office that exceed your deductible. Doing so will create voluntary payment/late reporting coverage issues for your company. Please feel free to call our claims team if you ever have any questions on a questionable claim.